Privacy policy

Last Updated: September 21, 2025

This Privacy Policy (“Policy”) applies to all personal information collected, used, or disclosed by Flexvision through flexvision.com.au (“Website”) and all related services, features, tools, products, and communications (“Services”). By accessing or using the Services, you agree to the terms of this Policy. If there is a conflict between our Terms of Service and this Policy, this Policy will govern with respect to personal information.

1. Personal Information We Collect

1.1 “Personal information” means information that identifies, relates to, or can reasonably be linked to an individual. It does not include de-identified or aggregated information.
1.2 Depending on your interactions with the Services, we may collect the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, email address.
  • Financial information: credit/debit card details, payment account numbers, transaction history, payment confirmation.
  • Account information: username, password, preferences, settings, security details.
  • Transaction information: purchase history, returns, exchanges, cancellations, cart/wishlist data.
  • Communications: messages or inquiries sent to us.
  • Device information: IP address, browser details, network identifiers.
  • Usage information: activity on the Website, interaction timestamps, navigation details.

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you: when you create an account, make a purchase, or communicate with us.
  • Automatically: via cookies, device identifiers, and browsing activity.
  • Service providers: including payment processors, analytics providers, and logistics partners.
  • Partners/third parties: including marketing and business partners.

3. How We Use Personal Information

We may use personal information for the following purposes:

  • Provision of Services: to process orders, deliver products, manage accounts, facilitate returns, and customise your shopping experience.
  • Marketing and advertising: to send promotional messages, display targeted advertisements, and provide product recommendations.
  • Security and fraud prevention: to verify accounts, detect unlawful activity, protect public safety, and secure the Website.
  • Customer communication: to provide support and respond to enquiries.
  • Legal compliance: to comply with applicable laws, respond to legal process, and enforce our terms.

4. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

  • To service providers and vendors: such as Shopify, payment processors, shipping partners, and IT providers.
  • To business/marketing partners: for promotional purposes and targeted advertising.
  • At your direction or consent: such as with social media integrations or shipping requests.
  • Within our corporate group or affiliates.
  • In business transactions: such as mergers, acquisitions, or restructuring.
  • For legal or safety reasons: including compliance with legal obligations or to protect rights and property.

5. Relationship with Shopify

5.1 The Services are hosted by Shopify, which collects and processes personal information on our behalf.
5.2 Shopify may also use aggregated data across merchants to provide enhanced features.
5.3 For details on Shopify’s privacy practices and your rights, please see the Shopify Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

6. Third-Party Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or accuracy of third-party sites. You should review their policies before providing personal information.

7. Children’s Data

7.1 The Services are not intended for children under the age of majority in your jurisdiction.
7.2 We do not knowingly collect personal information from individuals under 16 years of age.
7.3 If you are a parent or guardian and believe your child has provided information, please contact us to request deletion.

8. Security & Retention

8.1 We use reasonable technical and organisational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
8.2 We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access / Know: request details of personal information we hold.
  • Delete: request deletion of personal information.
  • Correct: request correction of inaccurate personal information.
  • Portability: request a copy of personal information in a portable format.
  • Marketing preferences: opt-out of marketing emails via unsubscribe links.

You may exercise these rights by contacting us at the details below. We may require identity verification or authorised agent documentation before processing requests.

10. Complaints

If you have concerns about our handling of your personal information, you may:

  • Contact us directly using the details below.
  • Depending on your jurisdiction, lodge a complaint with your local data protection authority.

11. International Transfers

11.1 Your personal information may be transferred and processed outside your country of residence.
11.2 For transfers from the European Economic Area or the United Kingdom, we rely on recognised safeguards such as Standard Contractual Clauses or equivalent mechanisms.

12. Changes to This Policy

We may update this Policy from time to time. Updates will be posted on this Website, the “Last Updated” date will be revised, and additional notice will be provided where required by law.

13. Contact Information

For privacy-related enquiries, to exercise your rights, or to make a complaint, please contact:

sales@flexvision.com.au
Flexvision
9/92-96 Milton Street
Ashfield NSW 2131
Australia